Customer support

The Privacy Policy tells you that we do use your personal information collected at our website.

Please carefully read the Privacy Policy before using the website or submitting any personal information.

REMANn respects the privacy of every customer and we pledge to protect your personal information when you visit our website.

1. Why we collect personal data

REMANn collect customers' information in order to provide suitable services, to contact, inform and consult customers on the system.

2. How we use personal data

We use personal data to provide you with the information you need, process online requests and for other purposes. In some cases, so as to properly respond to your request, we may ask you to provide additional information and we also give you the reason for information use.

The information we collect may include:

• Full name
• Address
• Email address
• Phone number
• Conversation logs
• IP address
• Purchase and other information you provide through the website

We use the information to bring you better services, give you an update, or to respond to your requests.

To respond to your opinions and/or provide you with relevant information upon your request.

To further meet your requirements for products and services.

Comply with the provisions of the applicable law.

To contact you for marketing purposes, such as customer surveys.

3. How long personal data is kept

The website will store your personal information on our internal systems during the process of providing services to the customer or until the purpose of collection

is fulfilled or when the customer requests it. destroy the information provided.

We will not keep your personal data for a longer period of time than needed or the period required by law.

4. Third parties’ access

Your information will be circulated internally and not shared with third parties.

Any regulatory agency, government agency, law enforcement agency, court or other third party that we deem necessary to disclose.

5. Address of data collection and management company

REMANn Co., Ltd

Address: BT1-D7, Trung Van urban area, Trung Van ward, Nam Tu Liem district, Hanoi

Phone number: +84 93 456 9959

Email: Nhi@remann.com.vn

6. How customers can access and edit data

If there is a change in your personal information, you can call or send an email to the email address listed above. We will respond to your request for personal information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce agreements.

7. Questions

If you have any questions or concerns about our use of your personal data, please contact us via the email address or phone number listed in the section number 5.